Analysis of Academic and Administration Information Systems Using Servqual and Kano Methods

Academic and Administrative Information System (SIAKAdm) is an online-based information system service for students of Hangtuah University Pekanbaru. With the development systems in academic field, we must also test systems, there are several problems that users feel quality has not run effectively efficiently, such as, often delays when filling KRS, color contrast too disturbing to user's eyes, no edit menu on student profile, finally complaint lyanan or C3 servicedesk menu. This research was conducted using ServQual method Kano method. The Method can be said a used measure attributes dimension, while interpreted as model built understand how well their product meets needs users. data collection process by conducting interviews distributing questionnaires 98 respondents Simple Random Sampling technique. obtained IBM SPSS 26 calculated GAP value Microsoft Excel. results this study highest gap Assurance variable, with -4.54. While lowest Responsivennes variable -2.51.